Evaluation of Reference Services in Academic Libraries: A Case Study of Nnamdi Azikiwe Library, University of Nigeria, Nsukka

Abstract

This study examines the evaluation of reference services in academic libraries, using Nnamdi Azikiwe Library, University of Nigeria, Nsukka as a case study. Six research questions guided the study. The study employed descriptive survey research design. Data were collected through questionnaire from samples of (50) who were mainly researchers. The research which used frequency distribution tables, percentage and mean as a method of data analysis, led to the following findings: That reference services provided in the library include user's instruction services, indexing services, current awareness services, etc.; that the reference services provided in the library are still at minimal level; that these reference sources are barely current. Major problems highlighted by the study include inadequate funding, poor internet facilities, lack of computers, etc. However, the study recommends provision of adequate funds for the maintenance of the library; provision of uninterrupted power supply by libraries and regular evaluation of reference services